Legal

You may cancel your appointment up to 24 hours before your scheduled time. Any cancellations made after this period will result in the forfeiture of your deposit. This is because your technician may have declined other bookings to reserve your time slot. This policy also applies to no‑shows.

We understand that even with the best planning, unexpected situations can arise at the last minute and you may need to reschedule your appointment. Please call us as soon as possible if you are running late or if you need to reschedule. If you arrive more than 20 minutes late, we may need to reschedule your appointment if there is not enough time to complete your treatment without impacting other clients. Otherwise, please contact us immediately so we can let you know whether we can keep your original appointment time, provided no one else will be affected.

We acknowledge that misunderstandings between you and our technicians may occasionally occur. We kindly ask for your patience and assure you that our management team will contact you as soon as possible or, when feasible, meet with you at the salon to speak with you directly and work toward a resolution. Please remember that all of our technicians are highly trained professionals who deserve to be treated with respect. Any form of hostility—including verbal or physical aggression, intimidation, or threats—will not be tolerated. Thank you for your understanding and cooperation as we work to resolve any concerns that may arise.

Our salon offers a wide selection of complimentary drinks. Because these are provided free of charge, there may be times when a particular option is unavailable. You are welcome to enjoy as many sweet treats as you like. We use only bottled mineral water for all beverages and can provide lactose‑free milk for tea and hot chocolate. However, all of our coffees are made using Nescafé Dolce Gusto pods, so we are unable to guarantee that they are free from dairy or lactose. Please let your technician know how you would like your drink prepared.

Whether this is your first visit with us or your tenth, every appointment begins with a brief consultation with one of our technicians. During this time, they will discuss any concerns you have and note any areas you would like them to focus on and address. If, during the consultation, our technician determines that your current nail health is not suitable for the service requested, or if there appears to be an underlying condition or infection, our salon reserves the right to decline providing the service. We will gladly welcome you back once these issues have been resolved. Your nail health is our highest priority, and we will not take any action that could cause your condition to worsen. We appreciate your understanding and cooperation.

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